Returns and Refund Policy

You can return your product for a refund within money-back guarantee period of your purchase date. Here are the money-back guarantees we offer:

  • Tria lasers – 60 days.
  • Tria skincare products – 30 days.
  • Tria IPL devices – not eligible.

Please note that all Tria devices come with a 1-year limited warrantee, please check here for full details.

Please complete the form below to request a return and Customer Services will contact you to get your return started. Alternatively, contact our Customer Services directly on 1-877-321-8742. Please note:

  • Customer Services will provide you with a Material Authorization Number (RMA), which must be included with your return as refunds cannot be processed without your RMA.   
  • If you paid shipping charges on your order, these are non-refundable.
  • The shipping charges on any items you return are non-refundable.
  • Please allow up to 14 business days to receive your refund. 
  • This only applies to purchases from For Tria items purchased elsewhere, please contact your retailer. 
  • Please ensure that your card address and shipping address match. We accept the following payment methods: American Express, Discover, MasterCard and Visa.