Frequently Asked Questions

Where can the Tria Hair Removal Laser 4X be used?

The Tria Hair Removal Laser 4X can be used on the underarms, bikini line, legs, arms, back, stomach and face (women’s cheek line downward).

What is the battery life?

The Tria battery charges last about 30 minutes. This battery life allows users to stay focused and conscious of overlapping during treatment. A rule of thumb is that a single battery charge is enough to treat a bikini-line area or two underarms at the higher energy levels, or a much bigger area at the lower energy levels.*

*The Tria Hair Removal Laser 4X has 5 comfort settings.

Is my skin tone suitable for using the Tria Laser 4X?

The Tria Hair Removal Laser 4X is intended for people with light to medium skin tones. Darker skin tones can absorb too much laser light which can injure the skin. The built-in skin sensor will determine if at-home laser hair removal is suitable for your skin tone.

Is my hair color suitable for using the Tria Laser 4X?

The Tria Hair Removal Laser 4X is designed to work on unwanted face and body hair that is naturally light brown to black in color. Because the Tria Laser 4X works with the dark pigment in the hair, lighter hair colors such as white, blond, red or gray will not absorb enough of the laser's energy to disable the hair follicle.

Why do I have to shave?

We recommend that you prepare your skin before each Tria Hair Removal Laser 4X treatment for best results.

Follow these steps:

1. Cleanse the treatment area thoroughly, removing all cosmetics, lotions, and creams from the area you wish to treat. (This will allow the laser treatment to easily penetrate the skin.)

2. Shave the treatment area thoroughly using a new razor. This allows the laser treatment to be most effective because the laser works on the hair inside the follicle, under the surface of the skin.

3. Wipe your skin with a cool, damp cloth to remove any shaving cream or soap, and then dry the area well.

Please note: Waxing and plucking are not advisable any time between treatments because both remove hair from the follicle. The hair inside the follicle needs to be present for Tria Hair Removal Laser 4X treatments to be effective.

Can I do it more often than every 2 weeks?

Yes. Hair grows in cycles so not every hair can be treated at the same time. To be effective, the laser needs to reach each hair follicle during its growth cycle. For permanent results, treat the area once every week for at least 3 months—until the hair stops growing back.

How long does it take before I start seeing results?

In just two Tria Hair Removal Laser 4X treatments, you're on your way to permanent results.
When treating weekly for three months, you should expect the following results:

After your first treatment:

• On occasion, some users experience mild redness that quickly dissipates within 24 hours.

After your first month:

• Clinical studies have shown up to 70% reduction after just two treatments.*

After 2-3 months of treatment:

• Hair re-growth will begin to appear lighter and finer.
• You will begin to see a visible reduction in the amount of re-growth, especially in areas where hair growth tends to be dense.

After 3 months of treatment:

• Hair follicles that have been deactivated by the Tria Hair Removal Laser 4X will no longer grow hair. Continue to use the Tria Laser 4X as necessary for touch ups until your skin is smooth and you're free of the endless hassles of shaving and waxing.

How to unlock the Tria?

Here's how to unlock the Tria Hair Removal Laser 4X:

1. Unplug the Tria Hair Removal Laser 4X from the battery charger.

2. Hold the device and press the power button to turn it on. The display window will show that it is locked.

3. The red light on the bottom of the device is the skin sensor. Hold it on the area you wish to treat to check your skin tone. The skin sensor will automatically sense and check your skin.

If it's intended for your skin tone in the area you want to treat, the Tria Hair Removal Laser 4X will emit a ready tone and the lock indicator in the display window will disappear.

If the lock is still visible on the display window and you do not hear a series of beeps, then the Tria Hair Removal Laser 4X may not be safe for your skin tone in that area. Verify that your skin tone in the area you wish to treat matches the intended tone on the Skin Tone + Hair Color Chart on page 2 of the Instructions for Use. You may be using the skin sensor incorrectly and need to try again. To try again, lift the skin sensor from your skin and follow the previous two steps. If you are still not able to unlock the Tria Hair Removal Laser 4X, contact Customer Care at 1-877-321-8742.

Note: When the Tria Hair Removal Laser 4X is not in use for approximately 3 minutes, the device will automatically turn off.

Can I share it?

The Tria Hair Removal Laser 4X is designed for personal use only. Sharing the device is not recommended for personal hygiene reasons.

Genital usage?

Do not use the Tria Hair Removal Laser 4X on the nipples, genitals or around the anus. These areas may have more sensitive skin, a darker skin tone and/or a greater hair density and using the Tria Laser 4X in these areas may cause serious skin injury. You may use the Tria Laser 4X on your bikini line, which is the pubic hair visible beyond the boundaries of a swimsuit.

Where can the Tria Hair Removal Laser 4X be used?

The Tria Hair Removal Laser 4X can be used on the underarms, bikini line, legs, arms, back, stomach and face (women’s cheek line downward).

What is the battery life?

The Tria battery charges last about 30 minutes. This battery life allows users to stay focused and conscious of overlapping during treatment. A rule of thumb is that a single battery charge is enough to treat a bikini-line area or two underarms at the higher energy levels, or a much bigger area at the lower energy levels.*

*The Tria Hair Removal Laser 4X has 5 comfort settings.

Is my skin tone suitable for using the Tria Laser 4X?

The Tria Hair Removal Laser 4X is intended for people with light to medium skin tones. Darker skin tones can absorb too much laser light which can injure the skin. The built-in skin sensor will determine if at-home laser hair removal is suitable for your skin tone.

Is my hair color suitable for using the Tria Laser 4X?

The Tria Hair Removal Laser 4X is designed to work on unwanted face and body hair that is naturally light brown to black in color. Because the Tria Laser 4X works with the dark pigment in the hair, lighter hair colors such as white, blond, red or gray will not absorb enough of the laser's energy to disable the hair follicle.

Why do I have to shave?

We recommend that you prepare your skin before each Tria Hair Removal Laser 4X treatment for best results.

Follow these steps:

1. Cleanse the treatment area thoroughly, removing all cosmetics, lotions, and creams from the area you wish to treat. (This will allow the laser treatment to easily penetrate the skin.)

2. Shave the treatment area thoroughly using a new razor. This allows the laser treatment to be most effective because the laser works on the hair inside the follicle, under the surface of the skin.

3. Wipe your skin with a cool, damp cloth to remove any shaving cream or soap, and then dry the area well.

Please note: Waxing and plucking are not advisable any time between treatments because both remove hair from the follicle. The hair inside the follicle needs to be present for Tria Hair Removal Laser 4X treatments to be effective.

Can I do it more often than every 2 weeks?

Yes. Hair grows in cycles so not every hair can be treated at the same time. To be effective, the laser needs to reach each hair follicle during its growth cycle. For permanent results, treat the area once every week for at least 3 months—until the hair stops growing back.

How long does it take before I start seeing results?

In just two Tria Hair Removal Laser 4X treatments, you're on your way to permanent results.
When treating weekly for three months, you should expect the following results:

After your first treatment:

• On occasion, some users experience mild redness that quickly dissipates within 24 hours.

After your first month:

• Clinical studies have shown up to 70% reduction after just two treatments.*

After 2-3 months of treatment:

• Hair re-growth will begin to appear lighter and finer.
• You will begin to see a visible reduction in the amount of re-growth, especially in areas where hair growth tends to be dense.

After 3 months of treatment:

• Hair follicles that have been deactivated by the Tria Hair Removal Laser 4X will no longer grow hair. Continue to use the Tria Laser 4X as necessary for touch ups until your skin is smooth and you're free of the endless hassles of shaving and waxing.

How to unlock the Tria?

Here's how to unlock the Tria Hair Removal Laser 4X:

1. Unplug the Tria Hair Removal Laser 4X from the battery charger.

2. Hold the device and press the power button to turn it on. The display window will show that it is locked.

3. The red light on the bottom of the device is the skin sensor. Hold it on the area you wish to treat to check your skin tone. The skin sensor will automatically sense and check your skin.

If it's intended for your skin tone in the area you want to treat, the Tria Hair Removal Laser 4X will emit a ready tone and the lock indicator in the display window will disappear.

If the lock is still visible on the display window and you do not hear a series of beeps, then the Tria Hair Removal Laser 4X may not be safe for your skin tone in that area. Verify that your skin tone in the area you wish to treat matches the intended tone on the Skin Tone + Hair Color Chart on page 2 of the Instructions for Use. You may be using the skin sensor incorrectly and need to try again. To try again, lift the skin sensor from your skin and follow the previous two steps. If you are still not able to unlock the Tria Hair Removal Laser 4X, contact Customer Care at 1-877-321-8742.

Note: When the Tria Hair Removal Laser 4X is not in use for approximately 3 minutes, the device will automatically turn off.

Can I share it?

The Tria Hair Removal Laser 4X is designed for personal use only. Sharing the device is not recommended for personal hygiene reasons.

Genital usage?

Do not use the Tria Hair Removal Laser 4X on the nipples, genitals or around the anus. These areas may have more sensitive skin, a darker skin tone and/or a greater hair density and using the Tria Laser 4X in these areas may cause serious skin injury. You may use the Tria Laser 4X on your bikini line, which is the pubic hair visible beyond the boundaries of a swimsuit.

How soon would I see the results using the Tria Skin Perfecting Blue Light?

Use the Tria Skin Perfecting Blue Light just twice a day for a few minutes and you should begin to see substantially clearer skin within two weeks. At four weeks, your skin should look healthier and more radiant.

Can I use the Tria Skin Perfecting Blue Light if I have Rosacea? Acne scars? Other skin issues?

No. The Tria Skin Perfecting Blue Light should be used for the treatment of mild to moderate inflammatory acne. It can be used on all skin types to help eliminate acne-causing bacteria and clear blemishes and acne breakouts without harshness.

Do not use the Tria Skin Perfecting Blue Light to treat Rosacea, moles, warts, open sores, cancerous lesions, or any skin condition other than blemishes or acne.

Does the Tria Skin Perfecting Blue Light get rid of sun spots?

The Tria Skin Perfecting Blue Light does not get rid of sun spots. However the Tria Skin Perfecting Serum contains Vitamin B which helps treat sun spots. It also works to minimizes age spots and blotchiness.

Does the Tria Skin Perfecting Blue Light get rid of wrinkles?

While Tria's Skin Perfecting System products do help leave skin looking healthy and radiant, the Tria Skin Perfecting Blue Light is indicated for treating mild to moderate inflammatory acne.

What are the main ingredients in the Tria Skin Perfecting System topicals?

With Tria Skin Perfecting Foam Cleanser and Serum, you will see noticeably clearer skin.

Our Tria Skin Perfecting Foam Cleanser contains Glycolic Acid and Salicylic Acid to unclog pores and accelerate cell turnover.

Our unique Tria Skin Perfecting Serum enhances the benefits of Skin Perfecting Blue Light by treating blemishes with salicylic acid to unclog pores as well as key antioxidants and vitamins that calm skin, encourage cell renewal and brighten skin discoloration. It contains:

• Salicylic acid: Unclogs the skin's hair follicles, where blemishes form
• Retinyl palmitate: Helps clear breakouts and encourages cell renewal without irritation
• Lipid-soluble vitamin C: Brightens discoloration associated with blemishes
• Black tea ferment: Soothes skin with natural phytonutrients

Can I use my own topicals with the Tria Skin Perfecting Blue Light?

You can use your own topicals with the Tria Skin Perfecting Blue Light, but you can accelerate your skin's improvement with Tria's Skin Perfecting System products. The Tria Skin Perfecting System includes the Tria Skin Perfecting Blue Light paired with the Skin Perfecting Foam Cleanser and the Skin Perfecting Serum. Together, these products will help unclog pores and exfoliate skin while the gentle Blue Light will eliminate acne-causing bacteria at the source.

Remember: You can use the Tria Skin Perfecting Blue Light instead of other acne products to achieve clear, healthy skin with fewer acne breakouts (pimples, blemishes or clogged pores) without harshness. However, you can use your own topicals such as moisturizer, eye cream, and sunblock with the Tria Skin Perfecting Blue Light.

How many minutes per day do I need to treat myself with the Tria Skin Perfecting Blue Light?

Choose a treatment regimen that's most convenient for you. Either treat affected areas once a day for 5 minutes or split treatments, and use the Tria Skin Perfecting Blue Light for 2½ minutes in the morning and 2½ at night. Choose whatever regimen is easiest for you.

Do I use the Tria Skin Perfecting Blue Light for 5 minutes on each area of the face?

Continuously and evenly glide the tip of the device over your face. You can treat your entire face for 5 minutes a day or concentrate on the areas that concern you the most for 5 minutes each.

What are those square patches for and do I need to use them with the Tria Skin Perfecting Blue Light?

The square patches are treatment guides. You can use the enclosed treatment guide squares to concentrate on affected areas. Or, for best results, use a painting method. Continuously and evenly glide the tip of the Tria Skin Perfecting Blue Light over your face.

If you choose to target your treatment with the treatment guides, apply them to the area of skin with pimples or pustules. The cut-out square in the middle of the guide is the treatment area. Then simply glide the Tria Skin Perfecting Blue Light over the treatment area like you are painting your face with the light.

Note: The guide is flexible so that you can bend it around a curved part of your face, like the chin or nose. Make sure that all four edges of the guide are on your skin and that there is skin everywhere in the treatment area. If you can’t use the guide properly on an area of skin, do not treat that area.

Warning: Do not put the treatment guide around any part of your eyes or eyelids. Treating your eyes or eyelids could cause serious eye injury, including blindness or temporary loss of vision.

Why does the Tria Skin Perfecting Blue Light need cartridges?

The Tria Skin Perfecting Blue Light 2-month cartridge supplies the device with 60 days or 300 minutes of treatment. The cartridge activates the Blue Light device, allowing it to deliver professional levels of therapeutic blue light deep into the skin. When the cartridge runs out of minutes, the display will signal that it's time for a new cartridge.

Can I use Benzoyl Peroxide when using the Blue Light?

You can use Benzoyl Peroxide with the Tria Skin Perfecting Blue Light but you may find you won't need it. The Tria Skin Perfecting Blue Light works quickly and effectively by targeting acne-causing bacteria beneath the skin. It gently clears breakouts without harsh ingredients or harmful health effects and it has superior tolerability over leading acne treatments. The result is an elimination of blemished clogged pores, pimples and acne breakouts, and a bright, clear complexion.